ELITEWHEELS BWT DISC45
Which brands’ freebodys are compatible with BWT DISC 45?
Since the hubs of BWT DISC 45 series are produced by Elitewheels’ own factories, they use ratchet system, so they can exchange freebody with other hubs of ratchet system. If the freebody is ineffective, please contact us in time at service@www.go-proe.com, we will deliver new freebody to you immediately.
Which axles are compatible with BWT Road Disc?
BWT DISC uses front wheel 12*100mm, rear wheel 12*142mm by default. It is possible if you want to change the dimension of axle. The front wheel can be converted to qr*100mm by adapter and the rear wheel can be converted to qr*135mm. You can also buy a separate set of adapters .
Can it be changed to 6 bolt lock?
Yes, BWT DISC uses center lock hub by default, if you want to change to 6 bolt lock hub, you can use an adapter, please contact us.
Are there any rider weight limits for BWT wheels?
Elite wheels has been working hard to increase the strength of wheel sets and increase the weight limits. The weight limit of BWT DISC 45 wheel set is 130kg.
Can I choose “without decal”?
Yes,you can choose “without decal”. Normally we stock in advance for every series of Elitewheels, the wheels in the warehouse are with Elitewheels decals by default, if you need wheels without decals, then we will produce new rims. It takes 7-15 days to produce new rims, which means you need to wait longer.
Can I choose hidden nipple?
Yes, you can. Normally our stock is external nipple, if you want hidden nipple, then we should produce new rims. It takes 7-15 days to produce new rims, which means you need to wait longer.
Can I choose other weave?For example, 3k, 12k?
Yes, you can customize other weave, but you need to pay $50 as extra fees. We will produce new rims for you. It takes 7-15 days to produce new rims, which means you need to wait longer.
What size of tire can I use?
You can use 700*25C-700*33C tires. We recommend using 700*25C and 700*28C tires.
Can I use tubeless tires?
Yes, all Elitewheels can use tubeless tires and compatible with clinchers. If you want to use tubeless tires, we recommend you to get them installed in your local bike shop.
General
How long does it take before you send out my rims/wheel sets after payment?
The order will be processed within 1-2 working days, and will be sent out from Monday to Friday(except holidays). Orders placed successfully before 1:00 pm EST will be processed the same day. Orders placed after 1:00 pm EST will be processed on the next business day.
We will deliver within 3 working days if rims or wheel sets are in stock. Normally we have some stocks.
If there is no stock, we will produce new wheel sets and deliver within 7-12 working days.
What payment methods are accepted?
We accept the following payment methods. Paypal (account: tonytong@xmcarbon.cn),bank transfer,Western Union and credit card. For PayPal payment, extra 3.5% fees will be charged. For other payment methods except PayPal, please contact us for instructions.
What shipping method do you use?
Normally, we deliver the products through EMS directly. It takes 10-30 working days for your parcel to arrive. If you want to use faster shipping method, such as DHL, FedEx and UPS, please contact us and you may need to pay extra shipping fees.
How much customs duties should I pay?
We will use DPD shipping method for all European Union countries, which is tax paid in advance. All the customers in EU countries needn’t pay the custom duties. For customers outside the EU, all the taxes and custom duties are borne by themselves. To ensure the minimum or no custom duties, we will help declare low value”gift/sample bike rims”. We can make penny invoice to help you with the custom clearance and reduce your tax. If you have any specific requirements, please contact us via emails. We will try our best to help solve your problems.
We also work with a shipping company that provides pre-payment of taxes. If you have interests, please contact us directly.
What if my parcel has arrived but damaged?
Your rims will be packaged and protected carefully to ensure they are in good conditions. If the parcel you receive has obvious shipping damage, please refuse to sign for it.Then the parcel will be returned to Elitewheels, we will produce new products for you or arrange a refund.
If you find the shipping damage after signing, please contact us immediately. We will help you solve the problem as soon as possible. If shipping damage occurs, please keep all the packaging and paperwork of the order.
What guarantees will I get?
All the products on our website come with a return and money back guarantee. If you are not satisfied with the products you receive or the products do not conform the description, please contact us to discuss a solution. We take the customer satisfaction seriously and will solve the problem as soon as possible. If you are not satisfied with the solution, you can request a refund by opening PayPal dispute in PayPal.
How to place an order?
Choose the products, add to the cart, click the “Pay” button . Choose the payment method you like on the checkout page, contact us at service@www.go-proe.com. Our sales will send the proforma invoice to you.
Call us or contact us online.
What’s the minimum quantity per order? Is there a quantity discount?
The MOQ of rims is 1 piece. The MOQ of wheels is 1 pair. We offer generous discount for quantity orders. Please feel free to contact us if you need more favourable price.
Do you offer customized decaf or painting?
We accept customized paintings or logos. You just need to send the picture to us via email or describe what you want. Then we can produce as you wish. Pictures will be sent to you for confirmation before delivery.
How to cancel the orders?
Send emails to us at service@www.go-proe.com
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