- If you receive a product with damaged packaging, inspect the items carefully for damage. If there is no damage, sign for the product. If there is damage, report this on the delivery slip or, alternatively, refuse the shipment and it will return to yuan an . If a claim is made against the shipping company, they will provide a compensation number. Please inform yuan an of this number for delivery tracking. Arrangements for reshipment will be made within 10 business days upon receiving the returned package.
- If the items are damaged but accepted and not reported, there is no recourse against the delivery company and you are responsible for purchasing any replacement product.
- If the package is in good condition, but the product is significantly damaged during shipment, please keep the waybill, packaging, etc. and contact us within 7 days after the delivery. elitewheels conducts very strict quality controls prior to shipping to our customers worldwide. We stand behind our products with the following warranty:
- elitewheels warrants its carbon rim (January 1, 2020 onwards) products to be free from manufacturing defects for a period of 2-3 years after original date of purchase.(road bike wheelset and rims 1000 days warranty, MTB wheelset and rims 2 year warranty.gravel wheelset and rims 2 years warranty. track/disc wheel 2 years warranty) This warranty only applies to the original owner and is not transferable. Valid proof of purchase, pictures of the defect and the product serial number is required for a warranty claim. Please retain your proof of purchase for any future warranty claims.
- If any manufacturing defect occurs within 45 days, yuan an is obligated to replace the product and also pay for the shipping cost. If any manufacturing defect occurs within 46 days to 60 months, yuan an is obligated to replace the products. The customer would be responsible for the shipping cost.
This warranty does not cover:
- Normal wear and tear;
- Any damage caused by accident, misuse, neglect, abuse, or any other fractious reasons;
- Improper assembly, maintenance, or maintenance by an unauthorized technician.